Effective Date: 28 August 2026

At Malani Mobile Electronic Showroom, Dhorimanna, we aim to make your shopping experience simple, transparent, and convenient. This policy explains our delivery, shipping, return, replacement, and exchange procedures.

1. Shipping & Delivery

We provide delivery services in selected locations, subject to product availability and service coverage.

Orders may be delivered through our local delivery service or third-party delivery partners, depending on the order and delivery location.

Delivery Time

Estimated delivery time may vary depending on:

• Customer location

• Product availability

• Order confirmation

• Delivery partner availability

• Weather and transportation conditions

• Holidays or unforeseen circumstances

The estimated delivery time provided at the time of order is indicative and may change due to circumstances beyond our control.

2. Shipping Charges

Delivery charges, if applicable, will be communicated or displayed before the order is confirmed.

Shipping charges may vary depending on the product, order value, delivery location, and delivery method.

3. Order Confirmation

After placing an order, our team may contact you to confirm:

• Customer name

• Mobile number

• Delivery address

• Product availability

• Order details

• Payment details, where applicable

An order will be considered confirmed only after verification by Malani Mobile.

4. Incorrect Delivery Information

Customers are responsible for providing a correct:

• Name

• Mobile number

• House/shop address

• Area/locality

• PIN code

• Other required delivery information

Malani Mobile will not be responsible for delivery delays caused by incorrect or incomplete information provided by the customer.

5. In-Store Pickup

Customers may choose in-store pickup, where available.

Orders selected for pickup can be collected from:

Malani Mobile Electronic Showroom
Jambheshwar Market, Main Chauraha
Dhorimanna, Rajasthan – 344704

Customers may be required to provide order details or identification before collecting their order.

6. Inspect Your Order

Customers are advised to check the package and product upon delivery.

If you receive a product that appears damaged, incorrect, defective, or incomplete, please contact us as soon as possible.

Where required, customers may be asked to provide photographs or videos of the product and packaging for verification.

7. Return Policy

Returns are subject to the product category, manufacturer's policy, and the specific terms communicated at the time of purchase.

Before returning a product, customers should contact Malani Mobile and receive return instructions where required.

Products submitted for return may need to meet the following conditions:

• Original invoice is available.

• Original packaging is retained.

• Accessories, manuals, and included items are returned.

• Product is in acceptable condition.

• Product has not been physically damaged or misused.

• Product is within the applicable return period.

8. Products That May Not Be Eligible for Return

Returns may not be accepted for products that:

• Have been physically damaged by the customer.

• Have signs of misuse or unauthorized repair.

• Are missing original accessories or packaging.

• Have been modified or tampered with.

• Have damage caused by water, liquid, accidents, or improper use.

• Are outside the applicable return or replacement period.

• Are specifically marked as non-returnable.

Certain electronic products may have product-specific return restrictions.

9. Defective Products

If a product develops a technical problem, it may first be evaluated under the applicable manufacturer warranty or service policy.

Depending on the product and warranty terms, the customer may be directed to an authorized service centre or assisted by Malani Mobile.

A technical issue does not automatically qualify a product for an immediate refund.

10. Replacement & Exchange

Where applicable, a defective, damaged, or incorrect product may be eligible for replacement or exchange after verification.

Replacement is subject to:

• Product availability

• Product condition

• Manufacturer policy

• Warranty conditions

• Verification of the reported issue

If the same product is unavailable, Malani Mobile may provide another suitable resolution where applicable.

11. Refunds

If a refund is approved, it will generally be processed through the original payment method or another suitable method communicated by Malani Mobile.

The time required for the refund to appear in the customer's bank account or payment account may depend on the bank, payment gateway, card issuer, or other financial institution.

For detailed information, please refer to our Refund & Cancellation Policy.

12. Cancellation

Customers may request cancellation before an order is processed or dispatched.

Once an order has been dispatched or delivered, cancellation may not be available and the applicable return or replacement policy will apply.

Please contact us as soon as possible if you need to cancel an order.

13. Manufacturer Warranty

Many mobile phones and electronic products are covered by a manufacturer's warranty.

Warranty claims are subject to the manufacturer's terms and conditions and may be handled through the manufacturer's authorized service centre.

Customers should retain their original purchase invoice for warranty claims.

14. Delivery Delays

Malani Mobile is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather

• Transportation problems

• Courier delays

• Natural disasters

• Government restrictions

• Public events or strikes

• Technical or network issues

We will make reasonable efforts to assist customers in such situations.

15. Contact Us

For shipping, delivery, return, replacement, exchange, or refund enquiries, please contact:

Malani Mobile Electronic Showroom
Jambheshwar Market, Main Chauraha
Dhorimanna, Rajasthan – 344704, India

Website:    

Our Commitment

We aim to provide reliable delivery, transparent policies, genuine products, and helpful customer support to every customer.

Malani Mobile – Best Products. Best Value. Only at Malani Mobile.